ZoraBet Rules and Regulations in Romania

By accessing or using the ZoraBet platform, users enter into a binding legal agreement with the operator. These general terms define the rights and obligations applicable to all registered account holders and govern the full scope of services available on the platform.

User Agreement and Acceptance

Registration on the platform constitutes full and unconditional acceptance of these terms and conditions. Users are expected to read all provisions carefully before completing the registration process. Continued use of the platform following any update to these terms constitutes acceptance of the revised version.

Eligibility Requirements

To hold a valid account and access services, users must meet the following conditions:

• Be at least 18 years of age, as required by Romanian law;
• Be a legal resident or citizen permitted to participate in online gambling under Romanian jurisdiction;
• Not be registered on the national self-exclusion database maintained by ONJN;
• Provide accurate, complete, and current personal information during and after registration;
• Hold only one active account on the platform at any given time.

Any account found to be in violation of these eligibility requirements is subject to immediate suspension pending review.

Right to Modify Terms

The platform reserves the right to amend, update, or replace any section of these terms at any time. Users will be notified of material changes through the platform interface or via registered email. Modifications take effect upon publication unless otherwise stated. It is the user’s responsibility to review the current version of these terms regularly.

Principles of Proper Platform Use

Users are expected to access and use the platform in good faith and in accordance with applicable law. The following conduct is strictly prohibited:

• Using automated software, bots, or scripts to interact with the platform;
• Exploiting system errors, technical faults, or undisclosed vulnerabilities for financial gain;
• Attempting to manipulate outcomes, odds, or account balances through fraudulent means;
• Colluding with other users or third parties to gain an unfair advantage;
• Creating multiple accounts to circumvent restrictions or qualify for bonuses more than once.

Violations of these principles may result in account suspension, forfeiture of funds, and reporting to relevant regulatory authorities.

Content Protection

All content published on the platform, including but not limited to text, graphics, software, data feeds, and interface elements, is protected under applicable intellectual property law. Users are granted a limited, non-transferable licence to access platform content for personal, non-commercial use only. Reproduction, redistribution, or commercial use of any platform content without prior written authorisation is prohibited.

Liability Limitations

The platform does not accept liability for losses arising from circumstances beyond its reasonable control, including but not limited to network outages, third-party service failures, or force majeure events. Users acknowledge that participation in betting activities carries inherent financial risk. The platform is not responsible for any indirect or consequential losses incurred as a result of using its services. All services are provided on an “as available” basis, and continuity of access is not guaranteed at all times.

All betting activity on the platform is governed by a structured set of rules designed to ensure fairness, transparency, and regulatory compliance. These rules apply uniformly to all users placing bets through the website or mobile application.

Eligibility for Placing Bets

Only verified account holders who meet the platform’s age and identity requirements are permitted to place bets. Users must have sufficient funds in their account balance at the time of bet placement. Bets placed during periods of account restriction, suspension, or self-exclusion are considered void.

Bet Acceptance Procedures

A bet is considered accepted only after the platform confirms it and issues a valid bet reference number. Bets are subject to acceptance at the operator’s discretion. The platform reserves the right to refuse or limit any bet without prior notice, particularly in cases where:

• Suspicious or irregular betting patterns are identified;
• The requested stake exceeds applicable limits;
• Technical errors affect the correct display of odds or event information;
• The event in question has already commenced at the time of placement.

All accepted bets are final and binding unless explicitly cancelled under the conditions described below.

Minimum and Maximum Betting Amounts

Specific stake limits apply to all bet types and are displayed within the relevant sections of the platform at the time of placement. These limits may vary depending on the event, market, bet type, and account status. The platform may apply individual account limits based on betting history or risk assessment procedures. Users should verify current limits before placing bets, as they are subject to change.

Calculation of Wins and Losses

Winnings are calculated based on the odds displayed and confirmed at the time of bet acceptance. For accumulator bets, all selections must be correct for the bet to return a winning outcome. In the event of a void selection within an accumulator, the affected leg is removed and the remaining selections are recalculated. Winnings are credited to the user’s account balance following official confirmation of results by the relevant governing body or data provider.

Betting Restrictions

The platform may impose temporary or permanent restrictions on specific accounts, markets, or event types in response to:

• Evidence of fraudulent activity or abuse of promotional offers;
• Regulatory directives issued by ONJN or other competent authorities;
• Identification of patterns inconsistent with standard recreational betting behaviour.

Restrictions are applied in accordance with the platform’s risk management policies and applicable legal obligations.

Cancellation Policy

Bets may be cancelled under the following defined circumstances:

• An event is postponed or abandoned before the minimum required play time is completed;
• Manifest errors in odds, event details, or market descriptions are identified prior to settlement;
• Regulatory or technical grounds necessitate cancellation as determined by the operator.

In the event of cancellation, the original stake is returned to the user’s account. Cancellations are not available at the user’s request once a bet has been accepted and confirmed.

All financial transactions on the platform are processed in accordance with Romanian financial regulations, anti-money laundering requirements, and the operator’s internal payment policies. Users are responsible for ensuring that all funding activity complies with these rules.

Deposits

Deposits must be made using payment methods registered in the user’s own name. Third-party funding is not permitted under any circumstances. To fund an account, users must:

1. Log in to their verified account.
2. Navigate to the cashier or deposit section.
3. Select an available payment method.
4. Enter the desired amount within the permitted range.
5. Confirm the transaction.

Deposited funds are credited to the account balance promptly following successful transaction processing. Delays caused by third-party processors or banking institutions are outside the platform’s direct control.

Available Deposit Methods and Limits

The platform supports a range of payment options suitable for users in Romania. Methods available may include:

• Bank transfer;
• Credit and debit cards (Visa, Mastercard);
• Electronic wallets where locally available and authorised.

Minimum and maximum deposit amounts vary by method and are displayed at the point of selection. Users should verify current limits within the cashier section before initiating a transaction.

Withdrawals

Withdrawal requests are subject to the following conditions:

• The user’s account must be fully verified before any withdrawal is processed;
• Withdrawals must be directed to a payment method previously used for deposits, where technically applicable;
• The requested amount must not exceed the available withdrawable balance;
• Any active bonus wagering requirements must be satisfied before withdrawal of bonus-derived funds is permitted.

Processing timeframes vary by method. Internal review and approval may take up to 24 hours following request submission, after which the transaction is forwarded to the relevant payment provider. Bank transfers and card withdrawals may take additional business days to reflect in the user’s account.

Identity Verification (KYC)

In compliance with Romanian AML legislation and ONJN licensing requirements, users are required to complete identity verification before withdrawals are processed. Required documentation typically includes:

• A valid government-issued photo identification document;
• Proof of residential address dated within the past three months;
• Proof of ownership of the payment method used.

Additional documentation may be requested at the platform’s discretion or in response to regulatory requirements. Failure to provide requested documents within the specified timeframe may result in temporary suspension of withdrawal access.

Fees and Currency

The platform does not charge fees on standard deposit or withdrawal transactions. However, fees imposed by third-party payment providers are outside the platform’s control and remain the user’s responsibility. All transactions are processed in the currency associated with the user’s account, subject to the methods available in Romania.

Transaction Restrictions and Cancellations

The platform reserves the right to reverse or place a hold on transactions where:

• Fraudulent activity or unauthorised access is suspected;
• AML obligations require further investigation;
• Verification documents have not been submitted or approved.

Deposit transactions that have been initiated but not yet completed may be cancelled if fraud indicators are detected during processing. Once a withdrawal request has been submitted and approved, cancellation is subject to the platform’s operational procedures at that time.

The platform is committed to fostering a safe and controlled environment for all users. Gambling is intended to be an entertainment activity, and access to support tools is provided to assist users in maintaining control over their betting behaviour at all times.

Available Control Tools

Registered users have access to a range of self-management tools through their account settings. These include:

• Deposit limits: Users may set daily, weekly, or monthly caps on the amount deposited into their account;
• Loss limits: Restrictions on the total amount that may be lost within a defined period;
• Session limits: Controls on the duration of individual gambling sessions;
• Cool-off periods: Temporary account suspension of a specified duration, during which login and betting access are restricted;
• Self-exclusion: A formal opt-out mechanism that suspends access to the account for a defined minimum period, in accordance with ONJN requirements.

Requests to increase existing limits are subject to a mandatory cooling-off period before taking effect. Requests to reduce limits take effect immediately.

Self-Exclusion via ONJN

In addition to the platform’s own exclusion tools, Romanian users may register for national self-exclusion through ONJN’s centralised database. Once registered, the exclusion is enforced across all licensed operators in Romania. Users are encouraged to utilise this mechanism if self-imposed tools have proven insufficient.

Risk Self-Assessment

Users concerned about their gambling behaviour are encouraged to complete a self-assessment review. The platform provides access to recognised self-evaluation tools designed to help users identify signs of problem gambling. These assessments are available in the responsible gaming section of the platform.

Support Organisations

Users seeking external assistance may contact the following organisations:

• Joc Responsabil (Romania): The national responsible gambling authority, accessible at jocresponsabil.ro;
• Gamblers Anonymous Romania: A peer-support network for individuals affected by problem gambling;
• GamCare: An international resource providing information, advice, and support related to problem gambling.

Platform support channels are available to assist users in activating any of the above tools or accessing external resources.

The platform operates under a strict Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF) compliance framework, consistent with Romanian Law No. 129/2019 on preventing and combating money laundering and terrorist financing, as well as applicable EU directives.

Legal Obligations

As a licensed gambling operator in Romania, the platform is legally required to:

• Identify and verify the identity of all registered users prior to processing financial transactions;
• Monitor all account activity for indicators of suspicious or unusual behaviour;
• Report suspicious transactions to the Financial Intelligence Unit of Romania (ONPCSB) where required by law;
• Maintain records of identity verification documents and transaction history for the legally mandated retention period.

These obligations apply regardless of the transaction amount or user account status.

Identity Verification (KYC Procedures)

All users are subject to Know Your Customer (KYC) procedures. The verification process requires submission of:

• A valid, government-issued identity document (national identity card or passport);
• Proof of current residential address;
• Documentation confirming the source of funds, where applicable and legally required.

Enhanced due diligence measures may be applied to accounts identified as high-risk, including those with high transaction volumes or inconsistencies in provided information.

Transaction Monitoring

All deposits, withdrawals, and in-platform transactions are subject to ongoing automated monitoring. The system is designed to detect:

• Transactions that deviate significantly from a user’s established account history;
• Patterns consistent with structuring or layering of funds;
• Rapid fund movements inconsistent with standard recreational betting activity;
• Use of multiple payment methods or currencies without clear justification.

Flag events trigger internal review procedures carried out by the platform’s compliance team.

Consequences of Policy Violations

Where AML or CTF violations are identified or reasonably suspected, the platform may take the following actions without prior notice:

• Temporarily restrict account access pending investigation;
• Place a hold on withdrawals or all pending transactions;
• Permanently close the account and freeze associated funds;
• Report the account and relevant transaction data to ONPCSB or law enforcement authorities as required.

Users whose accounts are restricted under AML procedures retain no automatic right to immediate fund release until the investigation is concluded. All actions taken under this policy are in compliance with applicable Romanian and EU law.

Personal Data Collected

During registration and continued use of the platform, the following categories of personal data may be collected:

• Full name, date of birth, and nationality;
• Contact details including email address and phone number;
• Residential address and country of residence;
• Payment method information and transaction history;
• Identity verification documents submitted during KYC;
• Technical data including IP address, device identifiers, and session logs;
• Betting and account activity records.

Purpose of Data Processing

Personal data is collected and processed for the following defined purposes:

• Account creation, verification, and management;
• Processing deposits, withdrawals, and financial transactions;
• Compliance with legal obligations including AML, KYC, and ONJN licensing requirements;
• Detection and prevention of fraud, abuse, or unauthorised account access;
• Communication of service-related updates and account notifications;
• Improvement of platform functionality and user experience.

Marketing communications are only sent with the user’s explicit consent, which may be withdrawn at any time.

Data Retention

Personal data is retained for the period necessary to fulfil the purposes for which it was collected, or as required by applicable law. Gambling transaction records and identity documents are subject to legally mandated minimum retention periods under Romanian AML legislation.

User Rights

In accordance with GDPR, users hold the following rights in relation to their personal data:

• Right of access: Users may request a copy of the personal data held about them;
• Right to rectification: Users may request correction of inaccurate or incomplete data;
• Right to erasure: Users may request deletion of data where no legal obligation requires its retention;
• Right to restriction of processing: Users may request that processing be limited in defined circumstances;
• Right to data portability: Users may request their data in a structured, machine-readable format;
• Right to object: Users may object to processing based on legitimate interests.

Requests relating to personal data rights may be submitted through the platform’s designated support channel. The platform is required to respond within the timeframes stipulated under applicable data protection law.

Third-Party Data Sharing

Personal data is not sold to third parties. Data may be shared with regulated service providers, payment processors, identity verification partners, and competent regulatory authorities where required by law or necessary for the provision of services. All third-party processors operate under contractual data protection obligations.

The platform applies comprehensive technical and organisational measures to protect user accounts, personal data, and financial transactions against unauthorised access, loss, or misuse.

Data Encryption

All data transmitted between the user’s device and the platform’s servers is encrypted using industry-standard Transport Layer Security (TLS) protocols. Sensitive data, including payment details and identity documents, is stored using strong encryption methods that prevent unauthorised access even in the event of a system breach.

Two-Factor Authentication

Users are encouraged to enable two-factor authentication (2FA) on their accounts. When activated, login attempts require both the standard password and a one-time verification code delivered to the user’s registered device. This measure significantly reduces the risk of unauthorised account access resulting from compromised login credentials.

Continuous Activity Monitoring

Account and transaction activity is subject to continuous automated monitoring. The system is configured to detect:

• Login attempts from unrecognised devices or geographic locations;
• Rapid or unusual sequences of account activity;
• Multiple failed authentication attempts;
• Indicators of account takeover or credential sharing.

Suspicious events trigger automatic security alerts and may result in temporary account access restrictions pending user verification.

User Responsibilities

Account security is a shared responsibility. Users are required to:

• Keep login credentials strictly confidential and not share them with any third party;
• Use a strong, unique password for their account;
• Log out of the platform when accessing it from shared or public devices;
• Notify the platform’s support team immediately upon suspecting any unauthorised access to their account.

The platform is not liable for losses resulting from a user’s failure to maintain the security of their own login credentials.

Organisational Security Measures

Internal access to user data is restricted on a strict need-to-know basis. Staff with access to sensitive data operate under confidentiality obligations and are subject to regular security training. System infrastructure is maintained in compliance with applicable data security standards, and regular security assessments are conducted to identify and address potential vulnerabilities.